Refund policy

Made-to-order items and returns

Our products are made to order. We do not accept returns or exchanges for non-defective items if you ordered the wrong size or color or changed your mind. This applies to regular-price and sale items. Please check the size chart, color, and order details before placing your order.

For orders placed before this policy was updated, the return policy in effect when the order was placed applies. Nothing in this policy limits any rights or remedies you have under applicable law.

Damaged, misprinted, or incorrect items

If your item arrives damaged, defective, misprinted, or incorrect, contact us at info@critterchaos.shop within 30 calendar days of delivery. Include your order number and clear photos showing the product and the issue. We may ask for additional photos or information to assess the problem.

We will review your request and arrange an eligible replacement or refund. Please do not send an item back unless we ask you to; a return is generally not needed for a damaged or defective product.

Delivery problems

If your order is delayed, missing, or could not be delivered, please contact us promptly at info@critterchaos.shop with your order number so we can investigate. Please verify your delivery address and check with the carrier or local post office when appropriate. We will review each case and explain the available resolution.

Exceptions

Gift cards are non-returnable. Please contact us if you have questions about an item or an order.

European Union 14-day cooling-off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will let you know when we have reviewed your request and whether a refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, contact us at info@critterchaos.shop.